Shipping and Delivery Policy
Thank you for choosing “DOORS”! We are committed to providing you with a seamless and reliable shipping experience. Please review our shipping and delivery policy below for important information.
1. Delivery Zones:
We currently deliver to Kolkata. Please check our website or contact our customer service for the most up-to-date delivery zone information.
2. Estimated Delivery Times:
Our standard delivery times are all days between 9 AM till 11 PM. Please note that delivery times may vary based on location and order volume. We strive to keep you informed about any potential delays.
3. Shipping Costs:
Shipping costs will be calculated at checkout based on your delivery address and order size. We may offer free shipping promotions during certain periods or on qualifying orders.
4. Packaging:
To ensure the freshness and quality of our products, we use food grade corrugated box. We aim to minimize environmental impact by using eco-friendly packaging whenever possible.
5. Freshness Guarantee:
We take great care to deliver fresh products. If you receive any items that do not meet your expectations, please contact our customer service team immediately for assistance.
6. Handling Instructions:
Upon receiving your order, please follow any handling and storage instructions provided. This helps maintain the quality and taste of our products.
7. Damaged or Delayed Shipments:
In the rare event of a damaged or delayed shipment, please contact us immediately. We will investigate the issue and, if necessary, offer a refund or replacement. Keep any packaging and take clear photos for our records.
8. Order Tracking:
Track your order in real-time through our application or the provided tracking information. This allows you to stay informed about the status of your delivery.
9. Refunds and Returns:
Refer to our Refund and Returns Policy for detailed information on eligibility, process, and timelines.
10. Customer Support:
Our dedicated customer support team is here to assist you. Contact us at support@doorsfood.com for any inquiries or assistance.
