11.
Pricing and Taxes
Terms
and Conditions :
Last
Updated:
1.
Definitions
"Business," "we," "us," or "our"
refers to Doorways Food India Pvt Ltd.
"Customer," "you," or "your" refers to the
individual or entity using our food delivery service.
"Order" refers to a request for food items placed through our
platform.
"Delivery" refers to the act of transporting food items from
our kitchen to the specified delivery address.
"Menu" refers to the list of available food items and their
prices.
2.
Ordering Process
2.1 Placing Orders: Orders can be placed through our
website or mobile app. You may be required to create an account to place an
order.
2.2 Payment: We accept payments through various methods,
including credit cards, online payment services, and cash on delivery. Payment
is due upon placing an order.
2.3 Confirmation: You will receive an order confirmation
via email or SMS once your order is successfully placed.
3.
Menu and Product Information3.1 Menu Items: Our menu lists available food items, their
descriptions, prices, and any applicable taxes.
3.2 Allergen Information: Please review our menu for
allergen warnings. We are not responsible for allergic reactions.
4.
Delivery and Pickup
4.1 Delivery Areas: We deliver to specific areas only.
Check our website or app for delivery coverage.
4.2 Delivery Time: We strive to deliver your order within
the estimated delivery time. Delays may occur due to traffic or other
unforeseen circumstances.
4.3 Delivery Charges: Delivery charges may apply and will
be displayed during the checkout process.
5.
Cancellation and Refund Policy
5.1 Cancellations: You may cancel your order within a
specified time frame, as indicated during the ordering process. Cancellation
fees may apply.
5.2 Refunds: Refunds are issued according to our refund policy,
available on our website.
6.
Privacy Policy
6.1 Data Collection: We collect and store your personal
information as described in our Privacy Policy. By using our service, you
consent to our data practices.
7.
Food Safety and Quality
7.1 Quality Assurance: We adhere to strict food safety
standards. If you have concerns about food quality or safety, please contact us
immediately.
8.
Liability and Disclaimers
8.1 Liability Limitations: We are not liable for any
indirect, incidental, or consequential damages, including but not limited to
food allergies, foodborne illnesses, or any other issues arising from your use
of our service.
9.
Intellectual Property
9.1 Ownership: All trademarks, logos, and content displayed
on our platform are owned by us.
10.
Terms of Service
10.1 Acceptable Conduct: You agree to use our service in a
lawful and respectful manner. Any abusive behavior may result in termination of
service.
11.
Pricing and Taxes
11.1 Pricing: Prices are subject to change without notice.
Taxes are included in the total price unless otherwise stated.
12.
Delivery Delays and Force Majeure
12.1 Delays: We are not responsible for delays due to events
beyond our control (e.g., weather, accidents, or strikes).
13.
Termination of Service
13.1 Termination: We reserve the right to refuse service to
anyone for any reason, including repeated policy violations.
14.
Governing Law and Dispute Resolution
14.1 Jurisdiction: These T&C are governed by the laws of
Maharashtra.
14.2 Dispute Resolution: Any disputes arising from these
T&C will be resolved through [Arbitration/Mediation/Court], as specified in
our separate dispute resolution policy.
15.
Updates to Terms and Conditions
15.1 Changes: We may update these T&C from time to time, and the latest version will be posted on our website.
16.
Contact Information
16.1 Contact: For inquiries or support, please contact us at
[Customer Service Email/Phone Number].
17.
Acceptance of Terms
17.1 Acceptance: By placing an order with us, you
acknowledge and accept these terms and conditions.
